Customer.guru Net Promoter NPS
Track segmented Net Promoter Score with e-mail surveys
4.6 stars · 62 reviews · launched August 31, 2016
Categories: marketing and conversion social trust product reviews , store management operations analytics
What this rating is made of
- Written in the first day
- 24%
- 28% across its category
- 28% across the store
- Written in the first week
- 36%
- Median tenure at review
- 29 days
From the 45 most recent of its 62 reviews. Tenure is read at the review, so it sets a minimum for how long the merchant stayed.
How fast reviews arrive
- Apps in its category with fewer reviews
- 89%
- of 459 apps
Over time
Daily snapshots since tracking began.
4 Aug16 Sept29 Oct
4 Aug16 Sept29 Oct
4 Aug16 Sept29 Oct
Tenure at review
Covers the 45 most recent reviews captured, not the app's whole history.
under a day
11 · 4.82★
1-7 days
4 · 5.00★
1-4 weeks
8 · 4.50★
1-3 months
7 · 5.00★
3-6 months
8 · 4.25★
6-12 months
2 · 4.50★
1-2 years
3 · 5.00★
over 2 years
2 · 4.50★
Closest apps in marketing and conversion social trust product reviews
By review count, within the same primary category.
| App | Pricing | Rating | Reviews |
|---|---|---|---|
| Reputon Facebook Reviews BFS | Free to install | 4.9 | 59 |
| AliReviews: AliExpress Reviews | Free plan available | 4.1 | 59 |
| ReviewXpo Product Reviews App | Free plan available | 4 | 57 |
| BK Reviews | Free plan available | 4.3 | 54 |
| Reviews Importify | Q & A | Free trial available | 4.6 | 71 |
Figures come from public App Store pages and daily snapshots. Reviewers are a self-selecting minority of merchants, so none of this is a churn rate. How it's measured.