MX: Helpdesk & Live Chat
All-in-one Helpdesk and Live Chat to power up support team
4.5 stars · 11 reviews Built for Shopify · launched October 15, 2025
Categories: store management support chat , store management support helpdesk
What this rating is made of
- Written in the first day
- 20%
- 20% across its category
- 28% across the store
- Written in the first week
- 50%
- Median tenure at review
- 17 days
From all 10 captured reviews. Tenure is read at the review, so it sets a minimum for how long the merchant stayed.
How fast reviews arrive
- New reviews, last 30 days
- 2
- Ahead of 94% of apps in its category
- Launch to first review
- 51 days
- Apps in its category with fewer reviews
- 91%
- of 818 apps
Over time
Daily snapshots since tracking began.
4 Aug16 Sept29 Oct
4 Aug16 Sept29 Oct
4 Aug16 Sept29 Oct
Reviews per month
2025-12 2026-07
Tenure at review
under a day
2 · 3.00★
1-7 days
3 · 5.00★
1-4 weeks
3 · 5.00★
1-3 months
1 · 5.00★
3-6 months
0 · -★
6-12 months
1 · 5.00★
1-2 years
0 · -★
over 2 years
0 · -★
Closest apps in store management support chat
By review count, within the same primary category.
| App | Pricing | Rating | Reviews |
|---|---|---|---|
| Ezychat: Whatsapp Chat Button | Free plan available | 5 | 11 |
| Intellect AI Chatbot Live Chat | Free trial available | 5 | 11 |
| LenoChat:Live Chat &AI Chatbot | Free plan available | 5 | 11 |
| NeuroAds AI Chatbot Live Chat | Free plan available | 5 | 12 |
| GA: Click To Call Button | Free | 5 | 12 |
Figures come from public App Store pages and daily snapshots. Reviewers are a self-selecting minority of merchants, so none of this is a churn rate. How it's measured.