Help Scout
The all-in-one customer support platform for growing companies
3.7 stars · 19 reviews · launched March 31, 2014
Categories: store management support helpdesk
What this rating is made of
- Written in the first day
- 0%
- 28% across the store
- Written in the first week
- 0%
- Median tenure at review
- 867 days
From the 17 most recent of its 19 reviews. Tenure is read at the review, so it sets a minimum for how long the merchant stayed.
How fast reviews arrive
- New reviews, last 30 days
- 0
- Ahead of 0% of apps in its category
- Apps in its category with fewer reviews
- 98%
- of 152 apps
Over time
Daily snapshots since tracking began.
4 Aug15 Sept28 Oct
4 Aug15 Sept28 Oct
4 Aug15 Sept28 Oct
Tenure at review
Covers the 17 most recent reviews captured, not the app's whole history.
under a day
0 · -★
1-7 days
0 · -★
1-4 weeks
2 · 3.50★
1-3 months
3 · 4.00★
3-6 months
2 · 5.00★
6-12 months
0 · -★
1-2 years
0 · -★
over 2 years
10 · 4.50★
Closest apps in store management support helpdesk
By review count, within the same primary category.
| App | Pricing | Rating | Reviews |
|---|---|---|---|
| Cavalry AI Customer Support | Free to install | 5 | 15 |
| Enorm Ask a question | Free trial available | 4.8 | 15 |
| Replyco ‑ eCommerce Helpdesk | Free trial available | 4.3 | 12 |
| Yuma AI | Free trial available | 5 | 9 |
| Phone Numbers & Calls ‑ SBoard | Free trial available | 2.5 | 9 |
Figures come from public App Store pages and daily snapshots. Reviewers are a self-selecting minority of merchants, so none of this is a churn rate. How it's measured.