SB: Helpdesk, Live Chat & FAQs
Improve customer service with Helpcenter ticketing & AI FAQs
4.6 stars · 319 reviews · launched December 8, 2015
Categories: store management support chat
What this rating is made of
- Written in the first day
- 31%
- 20% across its category
- 28% across the store
- Written in the first week
- 45%
- Median tenure at review
- 13 days
From the 238 most recent of its 319 reviews. Tenure is read at the review, so it sets a minimum for how long the merchant stayed.
How fast reviews arrive
- New reviews, last 30 days
- 2
- Ahead of 94% of apps in its category
- Apps in its category with fewer reviews
- 99%
- of 818 apps
Over time
Daily snapshots since tracking began.
4 Aug16 Sept29 Oct
4 Aug16 Sept29 Oct
4 Aug16 Sept29 Oct
Tenure at review
Covers the 237 most recent reviews captured, not the app's whole history.
under a day
73 · 4.82★
1-7 days
24 · 4.92★
1-4 weeks
38 · 4.76★
1-3 months
17 · 4.94★
3-6 months
20 · 4.85★
6-12 months
18 · 4.89★
1-2 years
18 · 4.44★
over 2 years
29 · 4.28★
Closest apps in store management support chat
By review count, within the same primary category.
| App | Pricing | Rating | Reviews |
|---|---|---|---|
| Chatway Live Chat & AI Chatbot | Free plan available | 4.9 | 286 |
| Willdesk: Live Chat&AI Chatbot | Free plan available | 4.7 | 379 |
| RT: WhatsApp Chat Button | Free to install | 4.6 | 249 |
| Commslayer: AI Helpdesk & Chat | Free plan available | 4.9 | 238 |
| Moose WhatsApp Chat Button BFS | Free | 5 | 214 |
Figures come from public App Store pages and daily snapshots. Reviewers are a self-selecting minority of merchants, so none of this is a churn rate. How it's measured.