Gorgias: AI Helpdesk & Chat
Save time with AI customer support and live chat.
4.3 stars · 707 reviews · launched March 1, 2017
Categories: store management support chat , store management support helpdesk
What this rating is made of
- Written in the first day
- 1%
- 20% across its category
- 28% across the store
- Written in the first week
- 7%
- Median tenure at review
- 244 days
From the 611 most recent of its 707 reviews. Tenure is read at the review, so it sets a minimum for how long the merchant stayed.
How fast reviews arrive
- New reviews, last 30 days
- 2
- Ahead of 94% of apps in its category
- Apps in its category with fewer reviews
- 99%
- of 818 apps
Over time
Daily snapshots since tracking began.
4 Aug16 Sept29 Oct
4 Aug16 Sept29 Oct
4 Aug16 Sept29 Oct
Tenure at review
Covers the 607 most recent reviews captured, not the app's whole history.
under a day
8 · 3.38★
1-7 days
33 · 4.36★
1-4 weeks
71 · 4.61★
1-3 months
84 · 4.49★
3-6 months
94 · 4.65★
6-12 months
73 · 4.53★
1-2 years
111 · 4.72★
over 2 years
133 · 4.51★
Closest apps in store management support chat
By review count, within the same primary category.
| App | Pricing | Rating | Reviews |
|---|---|---|---|
| Moose AI Chatbot & Live Chat BFS | Free plan available | 5 | 486 |
| Willdesk: Live Chat&AI Chatbot | Free plan available | 4.7 | 379 |
| SB: Helpdesk, Live Chat & FAQs | Free to install | 4.6 | 319 |
| Chatway Live Chat & AI Chatbot | Free plan available | 4.9 | 286 |
| RT: WhatsApp Chat Button | Free to install | 4.6 | 249 |
Figures come from public App Store pages and daily snapshots. Reviewers are a self-selecting minority of merchants, so none of this is a churn rate. How it's measured.